Privacy Policy

Last Updated: 11 April 2026

1. Introduction

Helpath Ltd ("we," "us," or "our") is committed to protecting the privacy and security of the sensitive data processed through our platform. This policy explains how we collect, use, and safeguard information in compliance with UK GDPR and data protection standards.

2. Data Collection & Use

• Case Worker Data: We collect professional contact information (email, name) to manage workspace access.

  
  

  
  

• Survivor Data: As a case management platform, we process sensitive information uploaded by case workers, including case notes, risk assessments (DASH/MARAC), and history.

  
  

  
  

• AI Processing: Our AI tools process case data to generate summaries, flag risks, and provide translations. This data is encrypted and used solely for the benefit of the user's charity.

  
  

  
  

3. Data Safeguarding & Security

• Encryption: All data is encrypted at rest and in transit.

  
  

  
  

• Role-Based Access: Access is strictly controlled based on user roles (Case Worker, Manager) to ensure survivors' information is only seen by authorized personnel.

  
  

  
  

• Audit Logging: We maintain detailed logs of all data access and modifications for accountability.

  
  

4. Your Rights

Under UK GDPR, users and data subjects have the right to access, rectify, or request the erasure of their personal data. Requests can be sent to hello@helpath.ai.