Terms of Service

Last Updated: 07 October 2026

1. Service Description

Helpath Ltd provides a case management platform with AI features, designed specifically for UK domestic abuse charities, to reduce administrative burden and support better outcomes for survivors.

2. Founding Member Access

• Exclusive Pricing: Users joining the “Early Access” waitlist are eligible for founding member pricing and priority onboarding upon launch.

  
  

  
  

• No Commitment: Joining the waitlist does not constitute a financial commitment or a binding contract for service.

  
  

3. Professional Responsibility

• AI Tool Usage: Where Helpath provides AI-generated content, such as summaries, it is intended to support, not replace, professional judgement. Case workers remain in full control and are responsible for final decisions regarding survivor safety.

  
  

• Data Accuracy: Users are responsible for ensuring that the information entered into the platform is accurate and follows their organisation’s safeguarding frameworks.

  
  

4. Account Security

Charities are responsible for maintaining the confidentiality of their workspace credentials. We handle the technical setup, but users must adhere to role-based access protocols to protect sensitive data.

5. Limitation of Liability

The Helpath platform is a tool for managing workflows. Helpath Ltd is not a direct support service and is not liable for the individual outcomes of domestic abuse cases managed through the platform.

6. Contact Information

Helpath Ltd

Company No. 17008389

5 Brayford Square, London, England, E1 0SG

Email: hello@helpath.ai